Why are our prices so low?

• You are buying direct from the software developer.
• We have over a decade of experience building this type of system. We have leveraged that experience to bring you this service.
• We keep our overhead costs low except where it comes to providing customer support.
• We have chosen to price our service in recognition that electronic submitters come in all shapes and sizes and that an organization that sends a handful of claims a week should not end up paying the same price as someone sending hundreds.
• In order to offer the largest discounts possible to the smallest of offices we price our service based on monthly volume.

What happens if I go over my transaction tier volume?
Our goal is to price our services fairly and we want to minimize the hassle of frequent price changes. Your price will only change under the following conditions.

We will calculate your transaction volume each month and will look at the last three calendar month's volume.

• If the average transaction volume of the last three months exceeds your current tier maximum, and
• If the last calendar month’s transaction volume exceeds your current tier maximum, and
• If at least two you the last three month's transaction volumes exceeded your current tier maximum, then

We will move you to transaction tier and price that fits your actual transaction volume. We will then start counting again from that point.

If you pay monthly, you will simply be invoiced for the appropriate tier based on the above.

If you pay annually, you will be offered the choice of paying the price difference through the remainder of your yearly contract, or to renew for another full year at the new price to be able to take advantage of the 5% annual pre-pay discount.

Are your prices going to change in the future?
We have no current intention of raising our prices but we reserve the right to do so in the future. If we do, existing customers will get ample advance notice of any changes.

Is there a contract?
You have to sign a Service Agreement and a Business Associate agreement, but there is no long term contract commitment. You can sign up and pay month by month but there is a 60-day notice requirement to terminate. We do offer discounts for one year contracts.

Do you offer dial-up connectivity?
No. To access the system you will need Internet access and a valid e-mail account in order to set an initial password. We do not offer a dial-up service but you can obtain one from a number of other vendors, such as Earthlink® or NetZero®.

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