Start SolAce EMC

Click on the icon below to start the SolAce EMC application. Be ready to enter your Site ID, User ID, and Password to sign in. If you forgot your password you can retrieve it as long as you remember the email address you used when you signed up.

SolAce EMC

How to start SolAce EMC

1. If this is your first time using SolAce EMC you have to let a download step occur to install necessary files on your workstation. The time involved varies depending on your Internet connection speed and version of Java&tm; (see side bar). When the download finishes you will see a Sign In window. See the troubleshooting section at the end of this page if you have trouble getting this far.   More Info The initial download is around 2.5MB (megabytes) if you have a recent version of Java installed, or 7MB if you have Java version 1.4 installed. This download should take 1-2 minutes on high-speed Internet, or 10-20 minutes on dial-up Internet. This download is necessary to load program files and HIPAA code lists to your computer for SolAce EMC to access. On subsequent launches the program will start up very quickly and will be much quicker than a web site with similar features. This is because SolAce EMC does not have to load entire web pages of data and graphics every time you perform an operation, and instead reuses a lot of functionality that is packaged into this initial download. Plus, SolAce EMC will automatically download any files that have changed since your last visit, so you are always using the latest version of the software! 2. Enter your Site ID, User ID, and Password at the Sign In window. Click the Sign In button or press ENTER to be authorized to access your data.   3. When you are finished working, simply close the SolAce EMC window to sign out of the system. You can also use the Sign Out option on the File menu if you want to sign out and return to the Sign In window shown above.

Troubleshooting

(Most common problem) If you are accessing the system from a Windows PC that is behind a proxy server, or you are running a Dial-Up Internet Accelerator product, then you may have problems signing into the application.

These problems can be caused by multiple factors, all related to network settings on your computer. Java Web Start, the technology used to start SolAce EMC, may behave differently or have different settings than your web browser. Or, a dial-up internet accelerator is in use and does not support the type of secure web connections that SolAce EMC uses.

The suggestions for resolving this problem are listed below. It is recommended that you try each one that seems applicable. To "try" a setting you must make sure SolAce EMC is closed, set the setting so it is in effect, then try launching SolAce and signing in. Make note of what happens if it fails, then try another suggestion.

1. Visit your Windows Control Panel, double-click on the Java icon icon, wait for it to show up, then click Network Settings and check the proxy server settings. If there is no Java icon in Control Panel then an alternate (and even quicker) approach is to click on the Windows Start menu, click Run..., type "javaws" and press Enter. Then, go to the File menu and choose Preferences.
2. If the Java proxy server setting is currently None or Direct connection, but you know or suspect you are using a proxy server, then try selecting the Use browser settings option.
3. If the proxy server setting is Manual proxy, check if there is an Address field with contents that start with the word "localhost". If so, you have a Dial-Up Internet Accelerator product in use. Change the proxy setting to None/Direct.
4. If the proxy server setting is Use browser settings and that is not working, try selecting the Manual proxy option. Find the proxy server settings in your web browser and make sure the Java settings screen has the same settings. In Internet Explorer the proxy server settings can be found on the Tools menu, under Internet Options, then the Connection tab, and finally click the LAN Settings button.
5. If the proxy server setting is not None/Direct and the other options are not working, then it is recommended to at least try the None/Direct option.
6. If you are behind a password-protected proxy server then you may be prompted for a username and password when Java Web Start is starting SolAce EMC. This may not be the same as your regular username and password, so consult with your network administrator if you experience this.
7. (Rare) If your proxy server uses a Proxy Access Control (.PAC) file, Java Web Start is not too smart with .PAC files and will only find the first line in the file that has the word PROXY on it.

If you are not able to resolve the issue after reviewing the information above, then please contact our support team and we'll do our best to assist you.

You may be prompted to accept an SSL certificate. This will happen if the server you are accessing is using a self-signed certificate rather than one issued by a commercial Certificate Authority. Click Yes or Always when prompted to enable secure 128-bit encryption for your SolAce EMC connection. You will not be able to sign in if you don't accept the security certificate.

If you get an error loading the program that says "missing signed entry" it is probably because an early Java 1.4 version is installed on your PC, and there is a bug in some versions with verifying signed code from the Internet. Close your web browser, then go to Control Panel and open the Add/Remove Programs icon. Uninstall any versions of Java that say 1.4.0 or 1.4.1 next to them by selecting the entry in the list and clicking the Change/Remove button. Then, reopen your web browser and visit this web site again.

If you lose your Internet connection SolAce EMC will continue to function but will be unable to save any unsaved data or load any new data from the server. The best advice is to leave SolAce EMC running but not use it until your Internet connection can be reestablished, and at that point continue about your work or save and close if you are finished working in SolAce EMC.

(Unix/Linux users) If your web browser does not know what to do when you click on the icon above, it will prompt you to designate a helper application or save the file to disk. You need to choose the option to designate a helper application, then tell your web browser to use a program named javaws on your computer. Use your computer's Search for Files feature to locate javaws, typically located under /usr/java, /opt/java, or /usr/local/java. Mark your web browser's "always use this program" checkbox so you won't have to repeat this step in the future.

If you are still having problems please contact us.